By Ken Blanchard
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Additional info for Go Team!: Take Your Team to the Next Level
Workers at a small Xerox production facility generated over $3 million in savings per year when given information about competitors’ costs. , makes salary information on every person—including executives—available to all team members. As business changes, the nature of work needs to change. Relationships, responsibilities, and information ﬂow between management and the workforce must change to meet the demand for ever-improving performance. The move to Next Level • 21 Use Information to Build Responsibility Teams begins with sharing the information necessary for people to carry out their work effectively and efﬁciently.
All too often, managers think people will just automatically take on focused responsibility, but such a shift demands new insights for both employees and managers. Helping people clearly understand their roles in this environment is critical to success. How should a manager or supervisor act in working with Next Level Teams? How should workers act? When should a worker make a decision, and when should that decision be referred to a higher authority? These are some of the questions encountered as the journey to Next Level Teams begins.
The Next Level Team environment turns the old thinking upside-down. Information about the organization and its systems is shared openly so that it can ﬂow naturally to the areas where it is needed most. Sometimes an organization’s sensitive information must be held closely. But much of what has been controlled in the past is information that can and should be shared with everyone. Financial information about the health of the organization, for example, is rarely discussed, although most of this information can be readily found in the organization’s annual report to stockholders.